Whether it's your account, payments, betting, or the app — you'll find the help you need right here. Our support team is available 24/7, every day of the week.
Registration, login, KYC verification, password, and account settings
All issues related to bKash, Nagad, Rocket, bank transfers, and payments
Bet placement, odds, live betting, casino & bet settlement
Questions about vouchers, cashback, free bets & Wagering requirements
Android/iOS installation, app crashes, loading issues & updates
Account Limits, Self-Exclusion, Age Verification & Responsible Gaming Guide
Live Chat is the fastest way to get an immediate response.
For complex issues, send screenshots and a description to our support email.
Find answers yourself — browse hundreds of guides and articles.
The topics below resolve most members' issues. Please check here before reaching out to support.
If your balance hasn't updated after a bKash/Nagad transfer, bring your transaction ID to Live Chat. Most issues are resolved within 5 minutes.
If your withdrawal hasn't arrived within 24 hours of submitting the request, please contact support. Having your KYC completed will speed up the process.
Close the app and reopen it. If the issue persists, clear the app data or reinstall it. Also check whether an update is available.
Bets are typically settled within 3–15 minutes after the match ends. If settlement hasn't occurred after 2 hours, contact us with the match name and bet ID.
From the moment you join Hibajee 23 to every betting experience after, we want things to run smoothly for you. But the occasional hiccup can happen — that's what our Help Center is here for, with trained support agents ready to resolve any issue you face.
Our support team speaks Bengali — because we know it's always easier to explain a problem in your own language. No need to write in English. Just tell us what happened in plain, simple Bengali and our team will understand and resolve it.
Hibajee 23's Live Chat is available on both the website and the app. Click the chat button to open a window where you can enter your name and describe your issue to get started. An agent typically joins the chat within 2 to 5 minutes.
During peak times — especially on major cricket or football match days — wait times may be slightly longer. In that case, email us instead; you'll typically get a detailed reply within 2–12 hours.
To speed things up, have the following ready before contacting us: your registered mobile number, the date and time of the issue, and — for payment-related problems — your transaction ID. These details help our support team track and resolve your issue much faster.
At Hibajee 23, we believe it's our responsibility to resolve every member's issue as quickly as possible. Our goal is to solve your problem in a single chat session — so when you reach out via Live Chat, give us as much detail as you can. We'll make sure you don't have to contact us again for the same issue.
Hibajee 23 will never ask for your password via email or chat. If anyone asks for it, it's a scam.
Hibajee 23 puts user security first. All data and transactions are protected with 256-bit SSL encryption — the same level of security used by banks.
Your personal information, NID, mobile number, and financial transaction history are never shared with third parties. In accordance with our privacy policy, this data is used solely for account verification and payment processing.
To protect your finances, Hibajee 23 keeps member funds completely separate from the company's operational funds — meaning your deposited money is safe under all circumstances. You can further secure your account by enabling two-factor authentication (2FA).
There are two main ways to reach Hibajee 23:
Live Chat: Click the chat icon on our website or app to connect instantly. Available 24/7, every day of the week. An agent typically joins within 2 to 5 minutes. On major match days, wait times may be slightly longer.
Email support: Email us at support@hibajee23.com. It's the best channel for complex issues, screenshots, or documents. You'll typically receive a detailed reply within 2–12 hours. Both channels support communication in Bengali.